We The Pihu Energy Savings are working very hard to always make our customers happy and for us customer always come first.
Step 1: We agree and accept sometimes we will get things wrong, if you are unhappy with the service you have received, get in touch with us via phone or email, we commit to improve service and make things better for you. We will always keep record of all complaints received from our customer.
Step 2: if you feel and are dissatisfied with our response, you can escalate your complaint to a resolution handler. We will make a goodwill gesture and promise to make up for your financial loss.
Step 3: If the resolution handler fails to resolve your complaint, you always have the option to move your complaint to the final stage of our complaints process, in this case a senior complaint handler will look at your complaint and the bring the matter to conclusion.
At each steps of the above, we promise to resolve your complaint within 10 working days.